Turnaround Time

All items are custom-made to order and take approximately 10-15 business days to complete, this is excluding weekends and holidays. We shoot for under 10 business days but please allow up to 15. This does not include the time once the shipping carrier has possession of the package.

Returns and Exchanges

Due to the custom nature of some items sold in this shop, no returns or exchanges will be accepted on any custom items. Please inform RDC of defective merchandise within 5 calendar days after receipt. After 5 days no returns or exchanges will be accepted. All tie-dye or bleached items are final sale; No returns, exchanges, or refunds will be given.

Shipping

All orders ship with USPS or UPS.  Expedited Shipping will be at the expense of the buyer. A 2% handling fee is added for shipping supplies and packaging products.

Business Hours

Our business hours are from 10am ET - 5pm ET Monday through Friday, closed on Saturday and Sunday. Any messages sent outside of this window will be responded to in the order in which they are received on the following business day.

Important
No decorative accessories pictured are included, only the shirt. 
RDC is a pet friendly company. We have one dog who is not permitted in the offices in which we store, package, and press items.
Please note, the size of the print can differ from the size it is on your shirt. Images reflect the graphic on a size small, the graphic may not be as large on a 3XL. Colors may vary depending on screen resolution. 

Care Instructions:
Machine wash, inside out, with cold water and mild detergent.
Hang to dry (recommended) or tumble dry inside out on low
Do NOT bleach - Do NOT Use Fabric Softener – Do NOT iron directly on design

Viral Policy:
In the chance a product goes viral the Turnaround Time (TAT) will be extended up to 30 business days at the discretion of the business, weekends and federal holidays are excluded from this time. When checking out you understand this policy. The website, listing, and Facebook groups will be alerted to any extension in TAT. Listings are not guaranteed to be active after the order cutoff time. Cutoff for any orders that go viral will be in EASTERN time and will be at the discretion of Rice Design Company, LLC. In order to get these products out the door faster they may not include any "freebies" that are usually included but will come with a washing instruction card.  YouFound10

Tie-Dye & Bleached Items:
Tie-dye is not an exact science and no two shirts will look the same. The same batch of shirts can produce multiple variations of color combinations, blending patterns, etc. Due to crewneck sweatshirts being lower in cotton their color will appear lighter and more faded looking when compared to tees and long sleeves. They are still vibrant, but simply due to lower cotton count they will appear different. Please be aware the mock-up is an EXAMPLE, it is not always able to be recreated exactly. Some colors could be lighter or darker, and the buyer understands this when purchasing. If purchasing wholesale the buyer understands it is their responsibility to communicate effectively with their customers that the mock-up is simply an example, and the colors will vary on each shirt. 
Bleached and tie-dye items are handmade with love and no two items will be the same. 
There is no returns, exchanges, or refunds on tie-dye or bleached items. 

Size Charts:

All dyed items will be Tultex unisex for adults (unless specified differently) or Gildan Softstyle Unisex.